Shipping & Returns

Learn about our shipping policies, delivery times, and return process for liquidation pallets and truckload purchases.

Shipping Policy

At Pallet Liquidation Lots, we are committed to providing fast, secure, and reliable shipping for all our pallets and truckloads. All orders are carefully packed and inspected before shipment to ensure your items arrive in excellent condition.

Delivery Time

  • Most orders ship within 1–3 business days after payment confirmation.
  • Truckload orders may require additional handling time and scheduling; our team will notify you of the estimated delivery date.
  • Shipping times vary by location and carrier; tracking information is provided for all shipments.

Shipping Methods

  • We offer freight shipping for pallets and truckload purchases through trusted carriers.
  • All shipments are secured and insured to protect against loss or damage.
  • Local buyers may schedule warehouse pickup by appointment.

Shipping Costs

  • Shipping costs vary depending on pallet size, weight, and destination.
  • Truckload orders may qualify for discounted or flat-rate shipping.
  • Shipping fees are calculated at checkout for all orders.

Returns & Refunds

We strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, our return policy applies as follows:

Eligibility

  • Returns are accepted for damaged or incorrect items only.
  • All claims must be reported within 7 days of receiving your order.
  • Pallets that have been opened, used, or resold are not eligible for return.

Return Process

  1. Contact our support team immediately via email or live chat with your order number and issue details.
  2. Provide photos or evidence of damage or missing items.
  3. Our team will provide instructions for returning the pallet or requesting a replacement.

Refunds

  • Refunds will be issued after inspection and confirmation of the returned pallet or item.
  • Refunds are processed via the original payment method within 5–7 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • Exchanges are handled on a case-by-case basis depending on availability of replacement inventory.
  • Contact our support team to discuss options for replacing your pallet or items.

Contact Support

If you have any questions about shipping, returns, or your order, our support team is available 24/7 to assist you.

At Pallet Liquidation Lots, your satisfaction is our priority. We aim to make shipping and returns hassle-free for every customer.